Siempre que se aloje en Holiday Inn, disfrutará de noches de sueño reparador, un magnífico desayuno y un gratificante programa de fidelización. Además, recibirá el trato amable de un personal que siempre está dispuesto a hacer su estancia más agradable. Todos estos elementos son característicos de Holiday Inn, que los pone a su alcance para que los disfrute.

La empresa promueve la igualdad de oportunidades y no discrimina por razón de género, edad, o condiciones

El hotel Holiday Inn Express Barcelona-Sant Cugat necesita incorporar  una persona para cubrir el puesto de recepcionista dentro del equipo de Front Office con incorporación inmediata.

Buscamos una persona con mucha orientación de servicio al cliente, motivación, iniciativa y ganas de formar parte una de las cadenas hoteleras más grandes del mundo. La cadena IHG Hotels & Resorts cuenta actualmente con más de 7000 hoteles y destinos globales distribuidos en más de 100 países.


Ofrecemos:

*Contrato de Recepcionista.
*Formación y posibilidad de crecimiento profesional.
*En nuestro hotel, la tecnología facilitará tu trabajo diario. Tendrás acceso a sistemas de gestión (PMS) punteros y a herramientas digitales de última generación para ofrecer una atención excelente a los huéspedes
*Programa de incentivos en base a objetivos  relacionados con la fidelización del cliente. 
*Acceso a descuentos importantes como empleado en los hoteles de la cadena InterContinental Hotels & Resorts. 

*La empresa promueve la igualdad de oportunidades y no discrimina por razón de género, edad, o condiciones




Recepcionista de hotel

Limehome is a digital hotel concept. Our mission is to design a convenient and comfortable experience for our guests with a digital-first approach. Through our Tech DNA and fully digital-enabled guest journey, we want to be the 1st choice in travel for everyone, everywhere. We offer high-quality and comfortable suites in more than 220 locations in 10 European countries.

Be the key to excellent customer service in our Portuguese market! Join our team as a Portuguese and English-speaking Receptionist and create memorable customer experiences. Bem-vindo to a role where positive interactions begin with a Portuguese 'Olá!

How you’ll be hosting with heart:

- You take care of guest on-site, but will take care of inquiries in our ticketing system across all markets, while staying in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation

- You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems

- You give our guests a great Limehome experience by responding to their individual needs regarding reservations and services, providing all relevant information and leaving your personal touch when interacting with them

- Besides the front desk, you’ll also handle back-office and online tasks, so your work will be a mix of onsite and digital responsibilities rather than only face-to-face interaction.

- You collaborate with Operations, Guest Experience, housekeeping, and maintenance teams to resolve issues and deliver seamless service.

- You identify pain points & potential for improvement in day to day business and proactively propose solutions

- You manage the Property Management System (PMS), including updating room status, maintaining accurate guest profiles, and coordinating room readiness

What you need to shoot for the stars:

- You have a passion for communication and attending to guests' needs

- You communicate fluently in Portuguese and English, other languages are a plus (Spanish, German and French are highly valued)

- You have at least 1,5 years of experience in a hotel front desk/reception

- You have a passion for customer service and stay calm even in stressful situations

- You fully support the concept and vision of Limehome and work zealously to achieve our goals

- You don't mind working in rotative shifts and during the weekend

- Previous experiences in hospitality or retail are highly valued

Procura um emprego de Recepção em Sant Cugat del Vallès?Nós servimo-lo!

Recepcionista de hotel

Receptionist (m/f/d)

Recepcionista de hotel

Descrição da vaga

Requisitos

Os candidatos também procuram