Mission of The Role: Suppor colleagues in quotation and contracting of the leads (excl. social events) that are generated for hotels in the Sales Area, regardless of the channel in which they are received (online, offline, centralised or direct).
What will you have to do?
- Prepare quotes for leads for +10 rooms with or without meeting rooms, for hotels in the area with the aim of obtaining as much business as possible in terms of rooms, banqueting rooms, F&B and other group-related revenues. Focus on Leisure groups.
- Update, manage and control the group business and its database, ensuring that the information available is as up-to-date as possible in the MARS system, reporting any incident to the specific department.
- Make proper use of the groups tool (MARS) and support colleagues in updating leads in Mars
- Able to negotiate with customers for the assigned leads in order to obtain the most benefit based on the Business Plan and strategy defined for all hotels in the MICE segment area.
- Review and ensure that the negotiations, contracts with customers and credit policies of the groups/leads they are managing are carried out in accordance with the policies and procedures established by MHI.
- Once the group or event has been confirmed, the corresponding service contract will be drawn up and will block in the hotel's PMS the required banqueting rooms and rooms that have been confirmed by the customer.
- Ensures an excellent handover of files to the hotel once a group has been contracted.
- Ensure and manage, in a timely manner, requests from the Cvent channel or other Online MICE segment channels (leads/venue finders platforms).
- Promote the site inspections of the files that they manage personally to increase the group's materialisation options. Coordinate with hotel Operations and follow up with the Hotel on the outcome of the same.
- Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
- Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
- Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
- Support their manager with the Sensory Architecture established for their areas.
- Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events
What are we looking for?
- University Degree in Tourism, Business
- Fluent in Italian and English
The role is classified as an INTERNSHIP with an expense allowance of at least €600. Further information on the role classification, remuneration, any bonus schemes, welfare and company benefits will be provided during the selection process.
